333 x Privacy Policy – How We Handle Your Personal Data

333 x operates the online gaming platform at 333x.im. We act as the data controller for all personal information collected through our website, mobile browser experience, customer support channels, and any related communications. When this policy uses the words "we", "us", or "333 x", it refers to the operator of the 333x.im platform.

This Privacy Policy applies to all players and visitors who interact with the 333 x platform, regardless of how they access it — whether through a desktop browser, mobile browser, or by contacting support via chat, email, or WhatsApp. By using 333 x, you acknowledge that your personal data will be processed as described in this policy.

2.1 Information You Give Us Directly

When you register a 333 x account, you provide us with your name, mobile number, email address, and date of birth. During the KYC (identity verification) process — which is required before your first withdrawal — you will be asked to provide a copy of your Pakistani National Identity Card (CNIC) or passport. This information is submitted directly by you and is used solely for the purposes of verifying your identity and complying with fraud prevention and anti-money laundering obligations.

When you contact 333 x support via live chat, WhatsApp, or email, we retain records of those conversations. This helps us resolve disputes, monitor service quality, and refer back to previous interactions when you contact us again.

2.2 Information We Collect Automatically

When you visit and use 333x.im, our systems automatically collect certain technical data. This includes your IP address, the type of device you are using, your browser type and version, the pages you visit within 333 x, the time and duration of your sessions, and how you navigate between sections of the platform. This data is collected through server logs and cookies (explained in Section 9).

2.3 Financial Information

When you make a deposit or withdrawal at 333 x, we collect the minimum financial information needed to process the transaction. For Easypaisa and JazzCash deposits, this is your registered mobile wallet number. For bank transfers, it is your account number and IBAN. For card payments, our payment processor handles the card data directly — 333 x only receives a transaction reference and the last four digits of your card number. We do not store full card numbers at any point.

2.4 Gameplay and Behavioural Data

We record data about your activity on the 333 x platform — including which games you play, how long you play, bet sizes, session frequency, and win/loss patterns. This information is used to provide our service to you, to personalise your experience (such as showing you relevant promotions), and to support our responsible gaming obligations by identifying patterns that may indicate problem gambling behaviour.

333 x uses your personal data only for the purposes set out in this policy. We do not use your data for anything beyond what is reasonably necessary to operate the platform, protect players, and comply with our legal obligations. Specifically, we use your data to:

• Create and manage your account — registration data is used to establish and maintain your 333 x player account.
• Process deposits and withdrawals — payment data is used to process transactions and reconcile your account balance accurately in PKR.
• Verify your identity (KYC) — identity documents are reviewed against the information provided at registration to prevent fraud and underage gambling.
• Provide customer support — communication records enable us to assist you effectively when you contact the 333 x support team.
• Personalise your experience — gameplay data is used to show you promotions and game suggestions relevant to your interests and activity patterns at 333 x.
• Protect platform integrity — technical and behavioural data is analysed to detect and prevent fraud, bonus abuse, collusion, and other activities that breach the 333 x Terms and Conditions.
• Responsible gaming monitoring — session and gameplay data supports our responsible gaming obligations, helping us identify players who may need intervention or support.
• Legal and regulatory compliance — we retain certain records as required by applicable law, including anti-money laundering regulations.

333 x processes your personal data on the following legal grounds:

• Contract performance: Processing your account data, deposits, withdrawals, and gameplay records is necessary to provide the service you signed up for. Without this, we cannot operate your account.
• Legal obligation: KYC verification, transaction records, and certain communication logs are retained to comply with anti-money laundering (AML) requirements and other applicable legal obligations.
• Legitimate interests: Technical data collection for fraud detection, security monitoring, and responsible gaming analysis is carried out in the legitimate interests of 333 x and all players on the platform, provided these interests do not override your fundamental privacy rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so based on your consent. You can withdraw this consent at any time.

333 x does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share your information only in the following specific circumstances:

5.1 Payment Processors

To process your PKR deposits and withdrawals, we share the minimum necessary financial data with our payment processing partners — Easypaisa, JazzCash, NayaPay, SadaPay, and the relevant card/bank processing gateways. These partners operate under their own privacy policies and are contractually obligated to handle your data securely and only for the purpose of processing your transaction.

5.2 Identity Verification Providers

KYC document verification may be carried out by a trusted identity verification service provider working on behalf of 333 x. These providers are bound by confidentiality agreements and are not permitted to use your identity data for any purpose other than verifying your identity for your 333 x account.

5.3 Legal Authorities

We will disclose personal data to law enforcement, regulatory authorities, or government agencies when required to do so by applicable law, or when we have a good-faith belief that disclosure is necessary to prevent serious harm or illegal activity. 333 x will not notify you of such disclosure where doing so would be prohibited by law or would obstruct an investigation.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the 333 x business, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you via email or prominent on-site notice before your data is transferred and becomes subject to a different privacy policy.

Financial security is one of the most important aspects of your privacy as a 333 x player. Here is how we handle your payment information:

• Card payments: Card transactions at 333 x are processed through compliant payment gateways. We do not store full card numbers, CVV codes, or card expiry dates on our servers. Only the last four digits of your card number and a transaction reference are retained for your records.
• Easypaisa & JazzCash: Your registered mobile wallet number is stored for transaction records and to facilitate repeat deposits and withdrawals. This number is not shared with any third party beyond the relevant wallet provider for transaction processing.
• Bank transfer (IBFT): Your IBAN and account details are used solely to process your withdrawal. These are not stored beyond the period necessary for the transaction to complete and for our legal record-keeping obligations.
• Transaction history: Your full PKR transaction history on 333 x is accessible from your account dashboard at all times. This record is for your use and is also retained for AML compliance purposes.

333 x does not keep your personal data longer than is necessary for the purposes for which it was collected. The following retention periods apply as a general guide:

• Account data (name, contact details, CNIC): Retained for the lifetime of your account plus 5 years after account closure, to comply with AML and regulatory requirements.
• Transaction records: Retained for 5 years from the date of the transaction for financial compliance purposes.
• KYC documents: Retained for 5 years following account closure or the completion of the relationship, in line with regulatory expectations.
• Support communication records: Retained for up to 3 years from the date of the interaction.
• Technical and session logs: Retained for up to 12 months, after which they are anonymised or deleted.
• Marketing preferences: Retained until you opt out or close your account, whichever comes first.

When the retention period expires, your personal data is securely deleted or anonymised so it can no longer be linked to you as an individual. If you request early deletion of your data, 333 x will comply to the extent permitted by our legal obligations — data required for AML or regulatory compliance cannot be deleted on request within the legally mandated retention window.

333 x implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. The key measures in place include:

• SSL/TLS encryption: All data transmitted between your device and the 333 x platform is encrypted using SSL/TLS protocols. The padlock icon in your browser confirms this is active whenever you are on 333x.im.
• Access controls: Personal data is accessible only to 333 x staff and contractors who need it to perform their specific role. Access is logged and regularly audited.
• Secure data storage: Personal and financial data is stored on secured servers with restricted access. Sensitive data including identity documents and financial records is stored in encrypted form.
• Fraud monitoring: Our systems continuously monitor account activity for unusual patterns that may indicate unauthorised access or account compromise. If suspicious activity is detected, we will notify you and may temporarily restrict your account pending investigation.
• Staff training: All 333 x team members with access to personal data receive regular training on data protection obligations and security best practices.

333 x uses cookies and similar tracking technologies to operate the platform and improve your experience. A cookie is a small text file placed on your device by your browser when you visit 333x.im. Here is what we use and why:

You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will affect how 333 x functions — you may be unable to remain logged in or use certain features. Disabling analytics and preference cookies has no impact on core functionality.

As a 333 x player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at support@333x.im with your request. We will respond within 7 business days.

333 x is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a required step in the account registration and KYC process, and accounts that are found to belong to underage individuals will be immediately closed and any deposited funds returned.

If you believe a minor has registered an account at 333 x, please contact us immediately at support@333x.im. We take child safety and underage gambling prevention seriously and will act promptly on any such report.

333 x may update this Privacy Policy from time to time to reflect changes in how we handle data, updates to applicable law, or changes to the platform itself. The "Last Updated" date at the top of this page reflects when the most recent changes were made.

When we make material changes to this policy — changes that significantly affect how your data is used or your rights — we will notify you via email to your registered address and through a visible on-site notice before the changes take effect. Continued use of the 333 x platform after the effective date of an updated policy constitutes your acceptance of the changes.

We encourage you to review this page periodically, particularly if you receive a notification about an update. Previous versions of this policy are available on request by contacting support@333x.im.

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how 333 x is handling your personal information, please reach out through any of the following channels:

• Email: support@333x.im — include "Privacy Request" in the subject line for faster routing.
• Live chat: Available 24/7 on 333x.im — for urgent privacy concerns, live chat is the fastest channel.
• WhatsApp: Our support team is available around the clock via WhatsApp for account and privacy queries.

We aim to respond to all privacy-related requests within 7 business days. For complex requests — such as full data subject access requests — we may require up to 30 days to compile and verify the information requested. We will acknowledge your request promptly and keep you informed of the timeline.